LL Bean has the best return policy I've ever heard of and I fully believe in their philosophy that is summed up by this quote from their founder himself:
“I do not consider a sale complete until goods are worn out and the customer is still satisfied. – L.L. Bean, 1916.”
I whole heartedly advocate the creation of goods that last as long as they continue to hold value. However, if you purchase an item here that does not live up to your expectations for any reason, please return it. Don't leave it quietly lying around in limbo or sitting in it's box in the corner. Send me an email. Send it back within 30 days, and we'll work something out to your satisfaction.
The last thing I'd want to have happen is for something we created together, or that you purchased straight up, to sit around and not be used, admired or serving some purpose.